Frequently Asked Questions
Everything you need to know about shopping with Knya.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my package after it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Knya proudly ships to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
How can I contact customer support?
Our dedicated support team is available via email at support@knya.com or through our live chat feature on the website from 9:00 AM to 6:00 PM EST, Monday through Friday.