Returns & Exchanges
At Knya, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return and exchange policy to ensure a seamless shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging with all tags attached and include the original invoice to ensure your return is processed quickly.
Schedule a Pickup
Choose a convenient time for our courier partner to collect the package from your doorstep, or drop it off at a designated shipping location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method or issued as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing